When it comes to shipping and returns, My Store is committed to providing a seamless and hassle-free experience for our customers. We understand that receiving your order in a timely manner and being able to return or exchange items if needed is important to you. That's why we have implemented the following policies:

Shipping

At My Store, we offer fast and reliable shipping options to ensure that you receive your order as quickly as possible. We partner with trusted shipping carriers to deliver your items safely and efficiently. Our shipping rates are calculated based on the weight and destination of your order, and we strive to offer competitive rates that won't break the bank.

Once your order has been placed, you will receive a confirmation email with your tracking number. This allows you to easily track the progress of your shipment and know exactly when to expect your package. We aim to process and ship all orders within 1-2 business days, so you can start enjoying your new products in no time.

Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise. However, we will always do our best to keep you informed and updated on the status of your order.

Returns

While we strive to provide you with the highest quality products, we understand that there may be instances where you need to return or exchange an item. Our goal is to make the return process as simple and convenient as possible.

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return shipping label, if applicable.

Once we receive your returned item, our team will inspect it to ensure that it is in its original condition and packaging. If everything checks out, we will issue a refund to your original form of payment. Please note that it may take 5-7 business days for the refund to reflect in your account.

If you wish to exchange an item for a different size or color, please contact our customer service team and they will assist you with the exchange process. We will do our best to accommodate your request, subject to availability.

It is important to note that certain items, such as personalized or intimate products, may not be eligible for return or exchange due to hygiene and safety reasons. Please refer to the product description or contact our customer service team for more information.

For any further questions or concerns regarding our shipping and returns policies, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure that you have a positive shopping experience with My Store.